article thumbnail

Guest Post: 5 Reasons Why Customer Experience is the Pulse of Every Business

ShepHyken

This week we feature an article by Jafar Sadhik, a digital marketer in the fields of SaaS tools, data management, and finance management. The efficient call support team of a company can deliver the highest satisfaction through reliable solutions and support to all distressed users. .

article thumbnail

Guest Post: How Can PR Crisis Management Shape Customer Experiences?

ShepHyken

This week we feature an article by David Tattersall, Head of Client Relations at Handpicked Accountants , an online network housing the best-performing accountants across the UK. Separate technical support from core marketing accounts. For more articles from Shep Hyken and his guest contributors go to customerserviceblog.com.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Guest Blog: 7 Ways to Enhance Your Customer Experience with Live Chat

ShepHyken

This week we feature an article by Hamzah Tariq who shares seven ways to improve the overall live chat experience for your customers. You could be answering a prospect who has questions about a product, or a customer requiring technical support. Be Confident and knowledgeable. Always be sure of the advice you’re giving.

article thumbnail

Revealed: 7 Essential Elements For Your Omnichannel Strategy

Beyond Philosophy

You are integrating your desired Customer Experience, which should be the delivery of your brand promise, throughout the different channels whether that means shopping, ordering or technical support. If you liked this article, you might also enjoy these: Revolutionary Thinking on Customer Loyalty.

article thumbnail

9 Tips for the Development of the Technical Support Department

Nicereply

Technical support is the heart of the brand. However, if your technical support is at least slightly behind, you will lose a lot. You inspiredly decided to clarify this information with technical support, but you have not been answered for 3 weeks. Weak technical support is a weak brand.

article thumbnail

Guest Blog: Answer the Questions Customers Don’t Know to Ask

ShepHyken

If you work in technical support, perhaps customers need help connecting the product to the Internet. For more articles from Shep Hyken and his guest contributors go to customerserviceblog.com. Read Shep’s latest Forbes Article: Customer Service Is Much More Than Rules And Policies — It’s A Philosophy.

article thumbnail

5 Ways Tomorrow's Contact Center Will Deliver Value

Call Center Weekly

This article explores the contribution of contact centers towards the end of an organization's customer experience journey. Andrew’s background in Information Technology put him on the front-lines of customer service as an IT Support Center Analyst. His vision: deliver Amazing Customer Service and Technical Support™.