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What is Call Center Forecasting and How Can You Use It

NobelBiz

Forecasting in call centers helps today’s contact centers achieve high efficiency and customer satisfaction while keeping running costs low. This article will discuss why forecasting is vital these days. Related Article How To Build an Exceptional Customer Support Service For Your Business?

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What Is Call Center Forecasting (and How to Increase Your Forecast Accuracy)

Babelforce

Accurate forecasting optimizes productivity and ensures contact centers have the right number of agents to deal with contact volume. This article will explain call center forecasting fundamentals and how you can increase forecasting accuracy. Call center forecasting fundamentals.

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Contact Center Forecasting Fundamentals #2: How to Master Workforce Forecasting

Injixo

In the first blog article of our Contact Center Forecasting Fundamentals series, we covered different methods to forecast workload. However, despite workload forecasting, it’s equally important to invest time in forecasting the workforce required to staff against the demand you’ve identified in the first step.

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10 Causes of Inaccurate Forecasts (and How to Avoid Them)

Brad Cleveland Blog

Accurate workload forecasting is critical to contact center success. Recently, I was reminded of an article I wrote that was published on icmi.com “10 Causes of Inaccurate Forecasts (and How to Avoid Them)”.

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The Importance of Accurate Forecasting for Omnichannel Volume

Playvox

Related Article: Why A Digital Contact Center Is Essential for Meeting Today’s Customer Expectations Digital Channels Aren’t All The Same As digital channel uptake accelerates, why is it important for contact center operations to understand the difference in terms of workforce planning?

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What Is Business Forecasting? (and How to Increase Your Forecast Accuracy)

Babelforce

As such, it is crucial to make an almost accurate forecast to enhance business success short-term and long-term. Do you want to start forecasting or improve forecasting techniques? This article is for you! You will also learn factors that affect forecasting and the best forecasting tools.

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10 Causes of Inaccurate Forecasts (and How to Avoid Them)

Brad Cleveland Blog

Accurate workload forecasting is critical to contact center success. Recently, I was reminded of an article I wrote that was published on icmi.com “10 Causes of Inaccurate Forecasts (and How to Avoid Them)”.