At home agents Related Topics 
Skybridge
APRIL 21, 2020
It demands a continuous, long-term investment in monitoring best practices, technology upgrades, and ongoing agent and management training. Myth: At-Home Agents Feel Neglected and Become Disengaged. The key is allowing your at-home agents to enjoy the best of both worlds. We would love to talk.
Skybridge
JUNE 10, 2020
Skybridge Americas is one of very few customer care call centers that had invested early and robustly in the technology, infrastructure, and talent necessary to run large, geographically dispersed at-home agent teams. How are your agents doing during this unprecedented, often confusing, sometimes painful time? It wasn’t easy.
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Skybridge
MARCH 25, 2020
Many of you are looking for ways to accelerate current plans to transition from on-site to at-home agents. Many more are trying to determine the feasibility of a first-time, rapid deployment of at-home operations. At Skybridge Americas, we have been overseeing high performance teams of at-home agents for years.
Skybridge
MAY 10, 2022
Hiring models for high-performing at-home agents and supervisors had long been developed. As a result, tough decisions and large investments had already been made in the I.T. and infrastructure required to remain nimble, quick, and trustworthy – even in times of rapid change. Technologies were rigorously tested.
Skybridge
JULY 21, 2020
I would add a 6 th one: Decentralized Call Centers Staffed with At-Home Agents. If you would like to know more about how Skybridge Americas can help you deliver superior customer experience with high performing teams of at-home agents, please reach out. You can read the entire article below. We would love to talk!
Skybridge
OCTOBER 30, 2020
You, personally, as the senior leader of a customer care platform, might have found it quite seamless to simply grab your laptop and start working from home this year. It’s a monster. And it’s going to start destroying things and sending your customers running for the hills. Make every call a treat.
Skybridge
APRIL 29, 2020
Case in point: if your pre-pandemic customer care contact center was already fully transitioned to a remote workforce, comprised of high performing, at-home agents, you were in the lucky minority. Together, we are all learning how powerfully a global pandemic can derail even the best laid plans.
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