At home agents Average Handle Time Gamification 
Callminer
JULY 16, 2018
Since contact center agents interact with customers daily, it is essential that you create a plan and strategy for keeping at home agents engaged from afar. Tips to Keep At-Home Agents Engaged. Here are eight tips to keep your at-home agents engaged and productive. Use gamification.
Outsource Consultants
AUGUST 3, 2020
In order to best serve your customers, agents need to be ready to answer questions and facilitate processes quickly. Luckily, at-home agents love the flexibility and convenience of working from home. Lower Your Average Handle Time to Increase Customer Revenue.
Outsource Consultants
JANUARY 13, 2025
This allows agents to seek quick clarifications or support, similar to walking up to a colleague’s desk in a physical office. Focus on key indicators such as Average Handle Time (AHT), Customer Satisfaction Score (CSAT), and First Call Resolution (FCR). Design your gamification strategy carefully.
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