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Call Center Agent Feedback: Tips & Best Practices for Providing Effective Agent Feedback

Callminer

JULY 23, 2019

Providing feedback to agents in your call center is entirely needed to maintain and improve a quality facility. The right encouragement, or even criticism, could dramatically alter agent performance, both for on-site employees and at-home agents. However, knowing how to deliver feedback can be tricky. They teach.

Best practices

Best practices Feedback Call Center Coaching

Chat in the Contact Center – an Expert Panel Weighs in – Part 3/3

Taylor Reach Group

JUNE 20, 2017

This can be great when it works, but even as the 2016 Live Chat Benchmark Report states, agents are handling more chats as time continues – what you’re doing is placing a demand on that agent. Companies who have already employed this technology have seen definite benefits and reductions in calls.

Contact Center

Contact Center Consulting Consulting Healthcare

Call Center Agent Feedback: Tips & Best Practices for Providing Effective Agent Feedback

Chat in the Contact Center – an Expert Panel Weighs in – Part 3/3

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