Skybridge

APRIL 13, 2020

In my earlier posts, I’ve put a great deal of focus on how to transition your call center agents from on-site to at-home. But of course, there are longer-term factors to consider – and conquer – in order to lead high performing customer care teams capable of delivering superior customer and patient experience.

Coaching 52

Coaching Customer Care At home agents Call Center 52

Skybridge

APRIL 21, 2020

Somehow, this erroneous assumption, (that, if left to their own devices at home, your customer care agents will be start slacking off) has been accepted as fact. It demands a continuous, long-term investment in monitoring best practices, technology upgrades, and ongoing agent and management training.

At home agents 52

At home agents Coaching Customer Care Best practices 52

24-7 InTouch

MAY 1, 2020

Here are a few ways that leading brands are successfully identifying key engagement drivers and increasing retention, tenure, and work quality to retain and engage the best work-at-home agent talent. An at-home employee model in the customer care industry allows agents greater flexibility in their schedules.

At home agents 52

At home agents Employee engagement Contact Center Technology 52

COPC

OCTOBER 22, 2021

certification to improve CX, measure and analyze performance, utilize customer feedback and leverage the customer experience best practices outlined in the COPC Customer Experience (CX) Standard. certification status for its work-at-home operation in 2019. Organizations like Transcom rely on COPC Inc.

At home agents 52

At home agents Contact Center Best practices Technical Support 52

DMG Consulting

DECEMBER 7, 2020

It looks to the future and provides best practices for post-pandemic disaster recovery/business continuity (DR/BC) planning, as well as for the management of work-at-home agents. This year’s Report discusses the impact of the coronavirus pandemic on the short- and long-term future of this increasingly important sector.

Consulting 62

Consulting Consulting Contact Center Marketing 62

Callminer

OCTOBER 22, 2019

Virtual, or utilizing “at-home” agents. When choosing the best contact center for your business, consider which functions of managing a call center are most important to delegate and which you would like to be more involved in. Whenever a customer calls into your customer care center, they are looking for a solution.

Best practices 203

Best practices Call Center outsourcing Contact Center 203