COPC

MARCH 23, 2020

This means that most organisations have been left ill-equipped to manage the requirement for the rapid deployment of Work-At-Home solutions necessitated by the spread of COVID-19. In our environments, Virtual Team Leaders also exist at a 25-1 ratio and they are responsible for building personal relationships with each of their remote teams.”.

At home agents 52

At home agents Consulting Consulting Government 52

Xaqt

JUNE 1, 2020

The offshore business process outsourcing industry is likely to be the hardest hit. Even before the global pandemic, Contact Center and Business Process Outsourcers (BPOs) were facing new headwinds and competitive pressures. "I do expect cognitive and robotic automation projects to lead to some job loss.

Virtual Agent 52

Virtual Agent outsourcing Call Center Real estate 52

CustomerServ

DECEMBER 16, 2022

If 2020 and 2021 were years of change, transformation, and tumult in the business process outsourcing (BPO) world, how do we describe 2022 ? Many businesses told us that 2022 was a down year and a time of uncertainty. Many operations have reported that work-at-home has not improved agent retention across the industry.

outsourcing 62

outsourcing Call Center Business Process Outsourcing At home agents 62

Vistio

MARCH 15, 2022

Leveraging over 20 years of business process outsourcing and experience, Terry is one of the subject matter experts on technology, remote working, customer experience (CX), and GigCX. ” But it’s another thing to have that person actually make an impact. And so I’m glad you brought that up.

Gamification 52

Gamification outsourcing Contact Center Technology 52