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The first step involves choosing the right technology, which extends beyond selecting a phone system. Cloud-based callcentersoftware offers features like automatic call distribution, interactive voice response, and real-time reporting. You need a comprehensive suite of tools that work seamlessly together.
“Speak with current clients and ask them how the partnership is working and whether they would recommend them as someone to do business with,’ says Ken Epstein, Executive Vice President of C3/CustomerContactChannels , a global provider of contact center services. “’One Virtual, or utilizing “at-home” agents.
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