Outsource Consultants

JANUARY 13, 2025

Building a Robust Remote Infrastructure Selecting the Right Technology Stack A strong technological foundation forms the core of every successful remote call center. You need a comprehensive suite of tools that work seamlessly together. Tools like Confluence or Notion excel at building and maintaining these resources.

Call Center 67

Call Center Management Gamification call center software 67

Babelforce

MARCH 30, 2022

These tools are convenient, reliable, and enable us to do things we simply couldn’t do before they existed. The cloud is changing business software, too. And cloud call center solutions offer many benefits to companies that make the switch. What does it mean for a call center solution to be in the cloud?

call center solutions 52

call center solutions Call Center call center software Contact Center 52

Upstream Works

MAY 27, 2021

Another lesson learned from 2020 was how well agents could perform in this environment. This may have been uncharted territory earlier, but cloud is the right deployment model for a distributed workforce, and many contact centers now see how work at home agents can be sustainable long-term.

contact center solutions 78

contact center solutions Cloud contact Contact Center At home agents 78

Talkdesk

DECEMBER 3, 2015

A new wave of callers surely already hit your call center – the holiday returns callers. Below are 10 tips, tools and techniques that you can start using today to help your team thrive during the holiday returns rush. Recruit agents from other departments. Leverage at-home agents. Empower agents with data.

Call Center 40

Call Center Interactive Voice Response call center software At home agents 40

Talkdesk

MARCH 14, 2018

With contact center software solutions tracking more information and connecting to more business tools than ever before, executives are looking for a way to use all this data to intelligently optimize staffing. AppConnect offers Talkdesk customers a suite of new solutions to optimize staffing in many different ways.

Contact Center 40

Contact Center At home agents Coaching Contact center software 40

Callminer

OCTOBER 22, 2019

“Speak with current clients and ask them how the partnership is working and whether they would recommend them as someone to do business with,’ says Ken Epstein, Executive Vice President of C3/CustomerContactChannels , a global provider of contact center services. “’One Virtual, or utilizing “at-home” agents.

Best practices 203

Best practices Call Center outsourcing Contact Center 203