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What is a Cloud-based Call Center Solution? (And How to Choose the Right One)

Babelforce

What does it mean for a call center solution to be in the cloud? What are the benefits of a cloud-based solution? And cloud call center solutions offer many benefits to companies that make the switch. What does it mean for a call center solution to be in the cloud?

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The New Trend in Outsourced Call Center Solutions: 6 Ways At-Home-Agents Benefit Your Customer Service

Advantage Communications

Today, we live in a connected world where workers are able to work for the brands they love from any corner of the globe. That’s why the contingent workforce, which is made up of contractors, freelancers and consultants, now makes up a staggering 30 percent of the entire US Workforce.

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5 Ways to Find On-Demand Agents

Working Solutions

Apply a little search engine optimization (SEO) thinking to recruit work-at-home agents.