TCN

MAY 21, 2021

Before we get too far into our call center tips for at-home agents, I’d first. The post Call Center Software Tips for the Best At-Home Agents appeared first on TCN.

At home agents 52

At home agents call center software Call Center 52

Outsource Consultants

JANUARY 13, 2025

Remote call centers have become increasingly prevalent in today’s business landscape. However, managing a remote call center comes with unique challenges. Cloud-based call center software offers features like automatic call distribution, interactive voice response, and real-time reporting.

Call Center 67

Call Center Management Gamification call center software 67

Babelforce

MARCH 30, 2022

What does it mean for a call center solution to be in the cloud? The cloud is changing business software, too. And cloud call center solutions offer many benefits to companies that make the switch. To understand what a cloud-based contact center is, we first need to understand what we mean by the cloud.

call center solutions 52

call center solutions Call Center call center software Contact Center 52

Talkdesk

DECEMBER 3, 2015

A new wave of callers surely already hit your call center – the holiday returns callers. Recruit agents from other departments. If your frontline of call center agents is scrambling to meet the needs of holiday returns callers, recruit them some backup. Leverage at-home agents. Congratulations!

Call Center 40

Call Center Interactive Voice Response call center software At home agents 40

Upstream Works

MAY 27, 2021

Another lesson learned from 2020 was how well agents could perform in this environment. This may have been uncharted territory earlier, but cloud is the right deployment model for a distributed workforce, and many contact centers now see how work at home agents can be sustainable long-term.

contact center solutions 78

contact center solutions Cloud contact Contact Center At home agents 78

Talkdesk

MARCH 14, 2018

Whether at home agents are added to support more languages, staff longer business hours, support overflow call volume or focus on new geographies, companies are leveraging remote workforces now more than ever before. Talent Priority #3: Deploying flexible work arrangements.

Contact Center 40

Contact Center At home agents Coaching Contact center software 40

Callminer

OCTOBER 22, 2019

For some companies, outsourcing call center services makes sense, while others are better served by keeping call center functions in-house. When it comes to choosing a call center service, that choice becomes even more difficult. In this case, routing calls to the right agents will be an important component.

Best practices 203

Best practices Call Center outsourcing Contact Center 203