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As we settle into 2022, it seems like callcenteragents may continue in their WFH (work from home) mode even beyond the pandemic. This will be done either part time or full time, for some agents or for all of them. Just like the on premise callcenter, the cloud solution ends up with some new challenges.
Contact Centers spent of much Spring 2020 scrambling to shift agents to work-from-home or bring agent seats back onshore from locations where at homeagents simply weren't feasible due to lack of critical infrastructure. VOIP made it possible to answer a call anywhere in the world.
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