Outsource Consultants

JANUARY 13, 2025

Remote call centers have become increasingly prevalent in today’s business landscape. At Outsource Consultants, we’ve seen firsthand how companies can thrive with distributed customer service teams. However, managing a remote call center comes with unique challenges.

Call Center 67

Call Center Management Gamification call center software 67

Outsource Consultants

MARCH 8, 2022

Of course, there are still price differences among domestic BPOs due to factors such as location and call center size, so there are opportunities to minimize the financial impact. But the most effective way to reduce, or at least maintain, call center costs is to look beyond our borders.

Contact Center 126

Contact Center outsourcing Call Center Wait times 126

Advantage Communications

JUNE 4, 2019

That’s why the contingent workforce, which is made up of contractors, freelancers and consultants, now makes up a staggering 30 percent of the entire US Workforce. Today, we live in a connected world where workers are able to work for the brands they love from any corner of the globe.

At home agents 40

At home agents call center solutions Call Center outsourcing 40

Outsource Consultants

NOVEMBER 17, 2021

Recent years have seen massive investment in infrastructure and training in the African outsource call center market. In established regions like the Philippines and Central and South America , large cities boast established – and in some cases, saturated – outsource call center industries.

outsourcing 119

outsourcing Call Center Employee engagement Consulting 119

Taylor Reach Group

JUNE 20, 2017

Chat in the Contact Center - an Expert Panel Weighs in – Part 3/3. Recently, our expert panel of Contact Center Consultants had a discussion on the role of chat in the Call Center. Dedicated chat agents in addition to dedicated voice agents. Garry Schultz – Senior Consultant - Ottawa.

Contact Center 62

Contact Center Consulting Consulting Healthcare 62

Outsource Consultants

MAY 8, 2020

COVID-19 makes it nearly impossible to predict the future demands of call center organizations. The traditional call center powerhouses with weak work-at-home solutions are hurting. . The Philippines lockdown has disrupted 50% of all center services in the country. . Biggest BPO Players Hit the Bench.

outsourcing 67

outsourcing Call Center Consulting Consulting 67

Outsource Consultants

MARCH 31, 2022

With this in mind, Outsource Consultants has come up with some innovative ways for you to cut costs related to customer support. We all know that technology has become an essential part of the contact center industry, but we often forget why. Automation is likely the most popular technology employed by call centers.

outsourcing 67

outsourcing Interactive Voice Response Call Center Chatbots 67

DMG Consulting

JANUARY 10, 2022

This is the case for many contact centers, where agents have been under-appreciated, under-recognized and under-rewarded for decades. The employee-employer relationship in contact centers is finally being re-evaluated and redefined, and not a moment too soon. Source: DMG Consulting, December 2021.

Contact Center 77

Contact Center Self service Gamification Enterprise 77

Skybridge

JULY 21, 2020

I would add a 6 th one: Decentralized Call Centers Staffed with At-Home Agents. If you would like to know more about how Skybridge Americas can help you deliver superior customer experience with high performing teams of at-home agents, please reach out. You can read the entire article below.

At home agents 52

At home agents Wireless Government Contact Center 52