At home agents Call Center Contact center software 
Tethr
JULY 6, 2020
It’s too early to brush COVID-19’s sweeping impact aside, but call center leaders are already looking for ways to proactively ready themselves and their teams for the next crisis—or the second wave of this one. Some teams quickly found that their contact center software didn’t have the power of scalability.
Talkdesk
MAY 12, 2020
Customer expectations for service are rapidly evolving, so training a team of at-home agents to align with these expectations can bring tangible benefits to any company. Save valuable time, money and effort by investing in agile tools that prepare contact center agents to meet the increasing expectations of your customers.
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Babelforce
MARCH 30, 2022
What does it mean for a call center solution to be in the cloud? The cloud is changing business software, too. And cloud call center solutions offer many benefits to companies that make the switch. To understand what a cloud-based contact center is, we first need to understand what we mean by the cloud.
Calltools
OCTOBER 19, 2022
This year will likely be the same, so contact center managers must prepare for the holiday rush. Follow these nine holiday contact center tips! Train Contact Center Agents. Agents who joined your call center after the last holiday season might not know what to expect in the next couple of months.
Talkdesk
MARCH 14, 2018
These initiatives are all supported by the Talkdesk Enterprise Contact Center Platform , illustrating our overall dedication to improving agent effectiveness. Here’s more detail about each of the three big talent priorities and how Talkdesk addresses each: Talent Priority #1: Using analytics to better align staff.
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