At home agents Call Center contact center solutions 
Upstream Works
MAY 27, 2021
Momentum remains strong for cloud contact center solutions, with most deployments still in their early stages. While a solid business case could be made solely for how IT would benefit, there’s a bigger story to tell that considers other stakeholders, both in and out of the contact center.
VocalCom
APRIL 14, 2020
Their contact centers are comprised of 600 agents providing omnichannel support for their core services as well as commercial services. Altogether, SABESP agents manage more than 800,000 interactions via phone and 7,000 interactions via other channels.
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Working Solutions
DECEMBER 2, 2022
Apply a little search engine optimization (SEO) thinking to recruit work-at-home agents.
VocalCom
JUNE 22, 2020
To operate the switch, offering intuitive and efficient digital tools for the contact centers workforce is crucial. Finding new ways to engage, train and manage agents is key: a staggering 74% of call center agents are at risk of burnout ( Toister Solutions ). call center is that HR methods adapt too.
NICE inContact
DECEMBER 9, 2015
As their customer support inquiries increased, Columbia Sportswear knew they needed a new contact center solution to support seasonal call volumes, e-commerce, and their unique brands. Searching for the Ideal Contact Center System. Quick and simple access to live call statistics.
Altivon
JUNE 13, 2020
Prior to the pandemic, the biggest benefits to work-at-home agents were perceived to be improved staffing flexibility and ability to handle unexpected call volumes. Virtualizing multiple contact centers allows agents to move easily from one virtual location to another — which increases staffing flexibility.
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