Outsource Consultants

MARCH 16, 2020

Call centers across the globe are making the difficult decision to limit or suspend operations in their primary locations. In many cases, simply asking employees to work from home is not as easy as it sounds. They resolved any technical issues years ago, and their agents are used to training and working in a remote environment.

At home agents 84

At home agents outsourcing Entertainment Airlines 84

Outsource Consultants

NOVEMBER 9, 2020

A strong intercontinental georedundancy strategy, coupled with leveraging at-home agents, is more important than ever. Selecting markets on the rise allows call center leaders to maximize the ROI of their outsourced call centers. Three Emerging Call Center Markets to Watch.

Call Center 119

Call Center Marketing outsourcing Transportation 119

Callminer

JULY 23, 2019

Providing feedback to agents in your call center is entirely needed to maintain and improve a quality facility. The right encouragement, or even criticism, could dramatically alter agent performance, both for on-site employees and at-home agents. However, knowing how to deliver feedback can be tricky.

Best practices 140

Best practices Feedback Call Center Coaching 140

Outsource Consultants

DECEMBER 14, 2020

What surprised you the most about how the call center industry responded to uncertainty in 2020? In a matter of days, it seemed that nearly everyone had managed to pivot to an at-home agent model. At-home work is here to stay, at least in some form.

outsourcing 128

outsourcing Contact Center At home agents Call Center 128

Serenova

OCTOBER 7, 2020

Coronavirus has officially kicked the work from home (WFH) trend into a permanent reality — and the call center is no exception. At the outset of the pandemic, as families rushed to stock up on toilet-paper and canned goods, contact center leaders were scrambling to transition customer service agents to remote status.

Call Center 52

Call Center Contact Center virtual call center At home agents 52

Babelforce

MARCH 9, 2022

First, let’s establish what exactly the “cloud” in “cloud contact center” means. Traditionally, call centers would use software purchased on licenses and stored directly on their computer hardware. Many call centers were quickly upended when governments issued work-from-home orders.

Cloud contact 52

Cloud contact Contact Center Customer Experience Entertainment 52

Skybridge

JULY 21, 2020

I would add a 6 th one: Decentralized Call Centers Staffed with At-Home Agents. If you would like to know more about how Skybridge Americas can help you deliver superior customer experience with high performing teams of at-home agents, please reach out. You can read the entire article below.

At home agents 52

At home agents Wireless Government Contact Center 52