Callminer

JULY 16, 2018

Since contact center agents interact with customers daily, it is essential that you create a plan and strategy for keeping at home agents engaged from afar. Tips to Keep At-Home Agents Engaged. Here are eight tips to keep your at-home agents engaged and productive. Communication is key.

At home agents 196

At home agents Call Center Gamification Average Handle Time 196

Talkdesk

MAY 12, 2020

Customer expectations for service are rapidly evolving, so training a team of at-home agents to align with these expectations can bring tangible benefits to any company. Say “Hi” to the team Kick off training with a video introduction from the call center managing director, department heads and agent supervisors.

Contact Center 119

Contact Center Schedule adherence At home agents Scripts 119

OrecX

MAY 1, 2020

With so many employees and call center agents working from home these days, it is important to ensure at-home staff’s work interactions are being recorded, monitored and managed. There are several questions you can ask yourself to assess your need to record your at-home agents: 1.

Management 71

Management voip Telemarketing At home agents 71

Xaqt

JUNE 1, 2020

Contact Centers spent of much Spring 2020 scrambling to shift agents to work-from-home or bring agent seats back onshore from locations where at home agents simply weren't feasible due to lack of critical infrastructure. VOIP made it possible to answer a call anywhere in the world.

Virtual Agent 52

Virtual Agent outsourcing Call Center Real estate 52

Calltools

OCTOBER 19, 2022

This year will likely be the same, so contact center managers must prepare for the holiday rush. Follow these nine holiday contact center tips! Train Contact Center Agents. Agents who joined your call center after the last holiday season might not know what to expect in the next couple of months.

Contact Center 52

Contact Center Gamification Upselling Scripts 52

VocalCom

APRIL 14, 2020

SABESP uses Vocalcom Contact Center solutions for both voice and digital channels in their contact centers, but also for their multiple face-to-face agencies managing in-person customer care service for 400 cities throughout the São Paulo state. Moving SABESP agents to a work-from-home model while increasing contact center capacity.

contact center solutions 62

contact center solutions Contact Center At home agents CRM 62

Cisco - Contact Center

SEPTEMBER 3, 2020

Within 3 days, we modified our VPN solution to meet the new requirement that at-home agents connect through VPN using static IP addresses. Our fix was to withdraw one of our VPN headends out of the pool and create a unique “tunnel group” (or URL) for each call center employee on the headend.

Contact Center 60

Contact Center Telecommunications Wireless At home agents 60