Taylor Reach Group

NOVEMBER 30, 2018

If properly executed and dependent on your company or industry, staffing remote agents or WAHA (work at home agents) can assist with optimizing your workforce in terms of performance and schedules while improving performance, adherence to forecasts and employee satisfaction.

Contact Center 111

Contact Center Average Handle Time At home agents First call resolution 111

VocalCom

JUNE 22, 2020

To operate the switch, offering intuitive and efficient digital tools for the contact centers workforce is crucial. Finding new ways to engage, train and manage agents is key: a staggering 74% of call center agents are at risk of burnout ( Toister Solutions ). call center is that HR methods adapt too.

Brand ambassadors 62

Brand ambassadors Contact Center contact center workforce contact center solutions 62

Skybridge

MAY 10, 2022

Hiring models for high-performing at-home agents and supervisors had long been developed. Processes were re-engineered, with every aspect of the customer experience at the center of each decision. . Why were so many call centers caught so tragically off guard? Technologies were rigorously tested.

At home agents 52

At home agents Customer Care Contact Center Engineering 52