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In order to best serve your customers, agents need to be ready to answer questions and facilitate processes quickly. Luckily, at-homeagents love the flexibility and convenience of working from home. Set Goals — Just like lowering AHT, you call center agents should always be aiming toward metric goals.
Setting up a knowledge base or video-based training will help at-homeagents navigate work challenges without contacting you. Enhance Agent Experiences. An agent’s work experiences during the holiday season will likely influence their mood, motivation, and productivity. Implement Gamification Dashboards.
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