At home agents Chatbots Interactive Voice Response 
Outsource Consultants
AUGUST 3, 2020
In order to best serve your customers, agents need to be ready to answer questions and facilitate processes quickly. Luckily, at-home agents love the flexibility and convenience of working from home. Lower Your Average Handle Time to Increase Customer Revenue. Boost Customer Satisfaction for Travel Industry ROI.
Outsource Consultants
MARCH 31, 2022
AI is a tool used to learn from customer interactions and apply the data to improve user experience. One specific example would be chatbots, which analyze customer queries and responses to better serve the next person in line. Champion among automation — Interactive Voice Response or IVR.
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Skybridge
MAY 13, 2020
For example, at Skybridge Americas, we employ conversational AI to make intelligent, seamless use of IVR, chatbots, and human agents. Calls are directed according to the customer’s needs and can be redirected to a live agent, if those needs change mid-call. That’s a band-aid, not a solution.
Skybridge
MAY 13, 2020
For example, at Skybridge Americas, we employ conversational AI to make intelligent, seamless use of IVR, chatbots, and human agents. Calls are directed according to the customer’s needs and can be redirected to a live agent, if those needs change mid-call. That’s a band-aid, not a solution.
Xaqt
JUNE 1, 2020
Contact Centers spent of much Spring 2020 scrambling to shift agents to work-from-home or bring agent seats back onshore from locations where at home agents simply weren't feasible due to lack of critical infrastructure. COVID-19 changed the entire industry in an instant. Do I move everything to the cloud?
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