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Let’s explore some important reasons why the cloud is a customer experience optimizer. In this post: What is a cloudcontact center? How can the cloud improve customer experience? 3 Top companies that have moved to the cloud. What is a cloudcontact center? Scale quickly and easily.
Cloud technology is critical to provide access to the same tools and data in real time from multiple contact centers, including at homeagents, while answering the challenges of quick deployment, security and scalability. Agents need technologies that help them be productive while working from home.
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