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Now’s the time for managers and supervisors to demonstrate flexibility and recognize their agents for the great job they do day in and out, under challenging conditions. I will be speaking live on Wednesday, April 22nd, at 1:00 pm ET on what the ideal cloudcontact center platform looks like. Hope you can join me.
Despite growing adoption , many contact center leaders still are moving forward cautiously as they work through risk versus benefit of the cloud. The panel addressed these three key benefits of cloudcontact centers, all of which directly and positively affect CX: Security.
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