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In most industries, there was an enormous spike in customer contacts as soon as the COVID-19 outbreak hit. Some teams quickly found that their contactcentersoftware didn’t have the power of scalability. Managers can surface impactful coaching opportunities to help reps reach their goals.
These initiatives are all supported by the Talkdesk Enterprise ContactCenter Platform , illustrating our overall dedication to improving agent effectiveness. This shift in issue depth requires a new level of training and better real-time information to empower agents to resolve customer issues using critical thinking skills.
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