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At home agents

Coaching

Morale

The 3 “I”s to Empower Your Call Center Supervisors in 2021

Outsource Consultants

FEBRUARY 22, 2021

For most workers, it’s been almost a year away from the office — and morale is high: 86 percent of remote workers feel less stressed. Luckily, 2021 is projected to be a promising year for call centers , with agents performing at a high level. Does Your Call Center Provider Have Their “I”s on the Prize?

Call Center

Call Center Gamification Coaching Morale

Work-From-Home Agent Models: Key Considerations For A Seamless Agent Experience

24-7 InTouch

APRIL 3, 2020

Technology: Tech teams must be able to provide support in a virtual environment instead of face-to-face, including the use of screen sharing to show agents how to fix issues as they arise. To secure VPNs for at-home agents, we leverage a two-factor authentication on the VPN via an RSA key. Want to get “intouch”?

At home agents

At home agents Contact Center Coaching Morale

The 3 “I”s to Empower Your Call Center Supervisors in 2021

Work-From-Home Agent Models: Key Considerations For A Seamless Agent Experience

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