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7 Strategies for Embracing the Work From Home (WFH) Call Center

Serenova

Forrester has observed that following the pandemic and the move to remote work, companies have had success using “online video game leagues” to “improve social cohesion for at-home agents.” Ensure your virtual call center technology (as well as your people) can adapt to change.

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Top 10 Technological Contact Center Trends

Insite Managed Solutions

Home Agents: Cloud and IP telephony developments have given rise to the virtual call center, and 41% of enterprise contact centers plan on employing work-at-home agents in the near future. Call Center Supervisor Mind Map. Call Center Attrition Levers. Related Posts.