At home agents Conference Customer Care 
Taylor Reach Group
NOVEMBER 30, 2018
If properly executed and dependent on your company or industry, staffing remote agents or WAHA (work at home agents) can assist with optimizing your workforce in terms of performance and schedules while improving performance, adherence to forecasts and employee satisfaction.
Skybridge
APRIL 24, 2020
As is true for just about everyone these days, the past several weeks have been a time of rapid transitions, brainstorming, problem solving, reflections – and an unprecedented volume of video conferences. Senior leaders aren’t just concerned with the multiple, serious factors involved in managing remote inbound customer care teams.
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Skybridge
APRIL 24, 2020
As is true for just about everyone these days, the past several weeks have been a time of rapid transitions, brainstorming, problem solving, reflections – and an unprecedented volume of video conferences. Senior leaders aren’t just concerned with the multiple, serious factors involved in managing remote inbound customer care teams.
Callminer
OCTOBER 22, 2019
Go to a call center conference. Check out this list of some of the best customer service conferences that happen all over the country. Virtual, or utilizing “at-home” agents. Whenever a customer calls into your customer care center, they are looking for a solution. Learn from your peers!
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