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After all why would we want homeagents, speech recognition, higher quality or better staff morale and management? it also reduces time to speak with industry peers, to attend conferences or seminars. Not staying current on new technologies impacting Call and Contact Center operations.
Technology: Tech teams must be able to provide support in a virtual environment instead of face-to-face, including the use of screen sharing to show agents how to fix issues as they arise. To secure VPNs for at-homeagents, we leverage a two-factor authentication on the VPN via an RSA key. Want to get “intouch”?
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