At home agents Consulting outsourcing 
Outsource Consultants
MARCH 16, 2020
The remote agent model is undeniably the most resistant to growing calls for quarantine – whether self-imposed or government-mandated. Outsource call centers that have been running an at-home model for years aren’t scrambling to prepare themselves for a workplace exodus, they’re already doing it successfully.
Outsource Consultants
DECEMBER 14, 2020
As we close out a year filled with disruption, uncertainty, dark clouds, and silver linings, Outsource Consultants President and Founder Corey Kotlarz reflects on 2020’s challenges and successes, and his thoughts as we usher in a new year. Certainly, offshore outsourcing will remain an excellent option, but its lead has evaporated.
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Outsource Consultants
OCTOBER 4, 2021
If customer service is a priority for your organization, this week is a perfect time to consider new ways you can improve customer service outsourcing. And don’t be fooled — businesses that outsource customer service are not dodging their responsibility to their customers, they’re embracing it. 2) Strategic Partnerships.
Outsource Consultants
NOVEMBER 29, 2021
This model allows for agents to work comfortably from home but within a proximal distance for occasional in-person visits. Your HQ or “hub” feeds the decentralized “spokes” of your at-home agents, with in-person visits typically narrowed around ongoing training or remedial supervision for under-performing team members.
Outsource Consultants
NOVEMBER 9, 2020
The global outsourcing market is expected to exceed $400B by 2027 , with annual growth as high as 10% annually. . A strong intercontinental georedundancy strategy, coupled with leveraging at-home agents, is more important than ever. What to Look for In Emerging Outsource Markets. Let Outsource Consultants help!
Outsource Consultants
AUGUST 3, 2020
In order to best serve your customers, agents need to be ready to answer questions and facilitate processes quickly. Luckily, at-home agents love the flexibility and convenience of working from home. Leverage Outsourcing to Maximize Your Travel Industry ROI.
Outsource Consultants
MARCH 8, 2022
companies looking to outsource any positions they can to less expensive regions in an attempt to keep costs under control. Many companies have seen the cost savings and reliability of outsourcing, leading them to move some or all of their support to other regions. As costs rise domestically, other countries will begin to see more U.S.
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