Talkdesk

MAY 12, 2020

Customer expectations for service are rapidly evolving, so training a team of at-home agents to align with these expectations can bring tangible benefits to any company. Save valuable time, money and effort by investing in agile tools that prepare contact center agents to meet the increasing expectations of your customers.

Contact Center 119

Contact Center Schedule adherence At home agents Scripts 119

Tethr

JULY 6, 2020

In most industries, there was an enormous spike in customer contacts as soon as the COVID-19 outbreak hit. Some teams quickly found that their contact center software didn’t have the power of scalability. A real strategy for sudden increased call volumes. Be aware that remote work can become a reality at any time.

Call Center 111

Call Center At home agents Contact Center Contact center software 111

Calltools

OCTOBER 19, 2022

Add notes to your CRM or contact center software during and after each call. That makes it easier for other agents to identify a customer’s needs. Upsell and cross-sell products to increase holiday contact center revenue. Enhance Agent Experiences.

Contact Center 52

Contact Center Gamification Upselling Scripts 52

Talkdesk

MARCH 14, 2018

These initiatives are all supported by the Talkdesk Enterprise Contact Center Platform , illustrating our overall dedication to improving agent effectiveness. These tools can be used to manage agents by pinpointing important moments in calls that can be addressed during coaching sessions.

Contact Center 40

Contact Center At home agents Coaching Contact center software 40

Babelforce

MARCH 30, 2022

For example, you can hire agents in other regions or countries. And many agents prefer working remotely. At 80% , the retention rate for at-home agents is far higher than that of in-office ones. It costs far less to set up a cloud-based call center solution than an on-premises one. Lower setup costs.

call center solutions 52

call center solutions Call Center call center software Contact Center 52