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Customer expectations for service are rapidly evolving, so training a team of at-homeagents to align with these expectations can bring tangible benefits to any company. Save valuable time, money and effort by investing in agile tools that prepare contactcenteragents to meet the increasing expectations of your customers.
You might want to train contactcenteragents to: Use a script to speed up call times during busy holiday contactcenter periods. A good script will help agents navigate conversations and reduce errors that extend calls. Enhance Agent Experiences.
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