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At home agents

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5 Ways Contact Center Managers Are Adapting to Remote Work

Playvox

SEPTEMBER 2, 2022

Our 2022 research shows that 70% of agents say that working remotely has improved their job satisfaction, and 56% of respondents say they’d consider leaving their jobs if they couldn’t work remotely. Our survey uncovered five ways contact center managers are adapting to remote work. Keep More Agents On Board. Leanne Y.,

Contact Center

Contact Center Management Gamification Surveys

What Makes A Cloud Contact Center The Customer Experience Optimizer?

Babelforce

MARCH 9, 2022

But despite this growing movement to the cloud some contact centers are still running on legacy on-premises software that stunts the customer experience. In this post: What is a cloud contact center? What is a cloud contact center? How can the cloud improve customer experience? Scale quickly and easily.

Cloud contact

Cloud contact Contact Center Customer Experience Entertainment

Customer Contact Central

5 Ways Contact Center Managers Are Adapting to Remote Work

What Makes A Cloud Contact Center The Customer Experience Optimizer?

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