At home agents Contact Center Real estate 
DMG Consulting
SEPTEMBER 20, 2021
Contact Centers’ Road Map to Success in the New Normal. Contact Centers Moving Forward at an Accelerated Pace. Adding digital channels is a step in the right direction and a necessity for contact centers of all sizes in all verticals, but it is just the beginning. May 25, 2021 Donna Fluss.
DMG Consulting
APRIL 6, 2022
As if the pandemic weren’t challenging enough, the Great Resignation, driven in large part by the pandemic, has added another layer of complexity to enterprise planning, including the decision about where employees will work – on-site, at home, or hybrid—during the next year. There is no point in looking beyond 2022.
Xaqt
JUNE 1, 2020
Even before the global pandemic, Contact Center and Business Process Outsourcers (BPOs) were facing new headwinds and competitive pressures. Even before the global pandemic, Contact Center and Business Process Outsourcers (BPOs) were facing new headwinds and competitive pressures.
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