Insite Managed Solutions

MAY 23, 2013

Top 10 Technological Contact Center Trends Cloud: Cloud-based infrastructure is the fastest growing area in the call center industry, which DMG predicts will almost double between 2013 and 2015. Turning a Contact Center into a Profit Center. 3 Ways Call Center Supervisors Can Reduce Costs.

Contact Center 40

Contact Center Technology Gamification call center workforce 40

Babelforce

MARCH 30, 2022

And cloud call center solutions offer many benefits to companies that make the switch. To understand what a cloud-based contact center is, we first need to understand what we mean by the cloud. Agents can access cloud-based software anywhere with nothing more than an internet connection. What is “the cloud”?

call center solutions 52

call center solutions Call Center call center software Contact Center 52

Serenova

OCTOBER 7, 2020

At the outset of the pandemic, as families rushed to stock up on toilet-paper and canned goods, contact center leaders were scrambling to transition customer service agents to remote status. Now as many as 80 percent of call center agents are currently working from home. Maintain team culture.

Call Center 52

Call Center Contact Center virtual call center At home agents 52