Playvox

SEPTEMBER 2, 2022

While agents have been explicit in their desire to continue remote working, nearly half of the contact center managers in our survey are planning to bring agents back to an office in 2022. Sixty-four percent (64%) of managers in our survey say their contact center has been extremely or very successful in supporting remote agents.

Contact Center 70

Contact Center Management Gamification Surveys 70

Skybridge

JULY 21, 2020

I would add a 6 th one: Decentralized Call Centers Staffed with At-Home Agents. If you would like to know more about how Skybridge Americas can help you deliver superior customer experience with high performing teams of at-home agents, please reach out. You can read the entire article below. We would love to talk!

At home agents 52

At home agents Wireless Government Contact Center 52

Skybridge

APRIL 24, 2020

Senior leaders aren’t just concerned with the multiple, serious factors involved in managing remote inbound customer care teams. If you’d like to learn more about how Skybridge Americas can help you figure out ways to transition your inbound customer care operation to remote teams of at-home agents, please reach out.

At home agents 52

At home agents Customer Care Government Call Center 52

Skybridge

APRIL 24, 2020

Senior leaders aren’t just concerned with the multiple, serious factors involved in managing remote inbound customer care teams. If you’d like to learn more about how Skybridge Americas can help you figure out ways to transition your inbound customer care operation to remote teams of at-home agents, please reach out.

At home agents 52

At home agents Customer Care Government Call Center 52

Sykes

APRIL 29, 2020

With the end of COVID-19 still uncertain, learn the value of transitioning your workers who are currently working from home to a scalable work-at-home strategy. Due to COVID-19, countless companies are adjusting to social distancing government ordinances by employing home-based workforces.

Government 52

Government Customer Care Enterprise At home agents 52

Sykes

APRIL 29, 2020

With the end of COVID-19 still uncertain, learn the value of transitioning your workers who are currently working from home to a scalable work-at-home strategy. Due to COVID-19, countless companies are adjusting to social distancing government ordinances by employing home-based workforces.

Government 52

Government Customer Care Enterprise At home agents 52

Serenova

OCTOBER 7, 2020

Forrester has observed that following the pandemic and the move to remote work, companies have had success using “online video game leagues” to “improve social cohesion for at-home agents.” The Future of the Contact Center. But that seems to be changing.

Call Center 52

Call Center Contact Center virtual call center At home agents 52