At home agents Customer Care Industry 
BlueOcean
MARCH 24, 2022
When it comes to complex B2C customer care, the customer is anything but a faceless number in a sea of consumers. B2C brands had their worlds turned upside down by the pandemic, but what does complex customer care look like now things are leveling out? Modified Recruitment Strategy. Emerging Technologies.
Taylor Reach Group
NOVEMBER 30, 2018
If properly executed and dependent on your company or industry, staffing remote agents or WAHA (work at home agents) can assist with optimizing your workforce in terms of performance and schedules while improving performance, adherence to forecasts and employee satisfaction.
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24-7 InTouch
MAY 1, 2020
In contact centers, attrition rates among frontline agents are double, sometimes triple, that of other industries. Companies are often looking for innovative ways to tap into their agents’ drivers and deliver them in an effortless and seamless way. FLEXIBLE SCHEDULING. CULTURE CONNECTION THROUGH VIRTUAL COMMUNITIES .
BlueOcean
AUGUST 9, 2021
The most recent publication from Ryan Strategic Advisory surveyed contact center leaders about the state of the industry. Simply request pricing for our outsourced customer care solution. So, with few exceptions, cloud technology will continue to shape the industry over the next year. Contact Center Data Analytics.
Playvox
SEPTEMBER 2, 2022
While agents have been explicit in their desire to continue remote working, nearly half of the contact center managers in our survey are planning to bring agents back to an office in 2022. Sixty-four percent (64%) of managers in our survey say their contact center has been extremely or very successful in supporting remote agents. “Our
Serenova
AUGUST 23, 2019
Modern contact centers now also have an increasingly powerful arsenal of technology to help deliver digitally transformed customer care in any season. The new, more cost-effective answer to the need for additional staff is work-from-home agents.
Skybridge
JULY 21, 2020
Indeed, entire industries benefit from the quantum advances brought on by unexpected disruptors. In his article for SmarterCX, Stephen Fioretti takes a look at the long term effects – and benefits – that COVID-19 is already having on customer experience. I would add a 6 th one: Decentralized Call Centers Staffed with At-Home Agents.
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