At home agents Customer Care Study 
Skybridge
JUNE 1, 2020
It has softened customer expectations of some providers, while intensifying their frustrations with others. Yet, at the center of all of these shifting priorities, one thing has remained remarkably consistent: the power of a talented, engaged customer care agent to strengthen the bond between brand and customer.
Skybridge
APRIL 21, 2020
Somehow, this erroneous assumption, (that, if left to their own devices at home, your customer care agents will be start slacking off) has been accepted as fact. Studies repeatedly show that remote work arrangements lead to improved productivity. Myth: At-Home Agents Feel Neglected and Become Disengaged.
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24-7 InTouch
MAY 1, 2020
DOWNLOAD VIRTUAL PROGRAM LAUNCH CASE STUDY. But what about at-home or gig workers? These employees also have a broad spectrum of drivers that are different from those agents who work in actual contact centers. An at-home employee model in the customer care industry allows agents greater flexibility in their schedules.
Skybridge
MAY 6, 2020
If you doubt me , just ask the employees you transitioned from on-site to at-home. If they’re anything like the many at-home agents I know, here are some things they’d like to tell you: I Control My Workspace. It is a perk that is highly treasured by employees and delivers a better experience to your customers.
Skybridge
MAY 6, 2020
If you doubt me , just ask the employees you transitioned from on-site to at-home. If they’re anything like the many at-home agents I know, here are some things they’d like to tell you: I Control My Workspace. It is a perk that is highly treasured by employees and delivers a better experience to your customers.
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