At home agents Customer Care Video 
Skybridge
APRIL 13, 2020
In my earlier posts, I’ve put a great deal of focus on how to transition your call center agents from on-site to at-home. But of course, there are longer-term factors to consider – and conquer – in order to lead high performing customer care teams capable of delivering superior customer and patient experience.
Playvox
SEPTEMBER 2, 2022
While agents have been explicit in their desire to continue remote working, nearly half of the contact center managers in our survey are planning to bring agents back to an office in 2022. Sixty-four percent (64%) of managers in our survey say their contact center has been extremely or very successful in supporting remote agents.
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Skybridge
JULY 21, 2020
I would add a 6 th one: Decentralized Call Centers Staffed with At-Home Agents. If you would like to know more about how Skybridge Americas can help you deliver superior customer experience with high performing teams of at-home agents, please reach out. You can read the entire article below. We would love to talk!
Skybridge
APRIL 24, 2020
As is true for just about everyone these days, the past several weeks have been a time of rapid transitions, brainstorming, problem solving, reflections – and an unprecedented volume of video conferences. Senior leaders aren’t just concerned with the multiple, serious factors involved in managing remote inbound customer care teams.
Skybridge
APRIL 24, 2020
As is true for just about everyone these days, the past several weeks have been a time of rapid transitions, brainstorming, problem solving, reflections – and an unprecedented volume of video conferences. Senior leaders aren’t just concerned with the multiple, serious factors involved in managing remote inbound customer care teams.
COPC
OCTOBER 22, 2021
View the live video here. Transcom is a global customer experience specialist providing CX advisory, customer care, sales, technical support and collections services through their extensive network of contact centers and work-at-home agents. This interview was conducted in August 2021 by COPC Inc.
Serenova
OCTOBER 7, 2020
Give agents structure and agency. Forrester has observed that following the pandemic and the move to remote work, companies have had success using “online video game leagues” to “improve social cohesion for at-home agents.” Video can humanize interactions for agents, as well as customers.
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