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At home agents

Customer Care

White Paper

Ten Dumb Things Smart Contact Center Executives Do

Taylor Reach Group

NOVEMBER 30, 2018

If properly executed and dependent on your company or industry, staffing remote agents or WAHA (work at home agents) can assist with optimizing your workforce in terms of performance and schedules while improving performance, adherence to forecasts and employee satisfaction.

Contact Center

Contact Center Average Handle Time At home agents First call resolution

Did you hear that? Listening to the voice at the center of your CX strategy

Skybridge

MAY 10, 2022

Get the breakdown from North America’s leader in customer care. For North American brands and the customer care teams who support them, 2020 launched a period of upheaval, unforeseen challenges, and wildly fluctuating consumer needs. But the truth is, a handful of customer care leaders were ready for 2020.

At home agents

At home agents Customer Care Contact Center Engineering

Customer Contact Central

Ten Dumb Things Smart Contact Center Executives Do

Did you hear that? Listening to the voice at the center of your CX strategy

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