CCNG

JULY 27, 2022

There is a great deal of debate about what metrics call centers should measure now, especially with COVID-19 and the accompanying shift to work-at-home agents, staffing shortages, and persistent supply chain issues straining customers’ patience. Are there unique metrics for work-at-home vs. in-center?

Call Center 195

Call Center Metrics At home agents Average Handle Time 195

Concentrix

OCTOBER 9, 2020

North America Customer Centricity Awards Showcase Concentrix’ Winning CX Strategies. Concentrix won in the category of Crisis Strategy and Management at the North America Customer Centricity Conference and Awards. Our security solutions for work-at-home agents won recognition in.

Customer Service 115

Customer Service At home agents Customer centricity Management 115

Callminer

JULY 23, 2019

Providing feedback to agents in your call center is entirely needed to maintain and improve a quality facility. The right encouragement, or even criticism, could dramatically alter agent performance, both for on-site employees and at-home agents. However, knowing how to deliver feedback can be tricky. dealer network.

Best practices 140

Best practices Feedback Call Center Coaching 140