Outsource Consultants

MARCH 16, 2020

Non-critical travel has become a rarity, although its need was already shrinking due to rampant cancellations of business and entertainment events. Many companies have already instituted work from home policies, and those that haven’t are either configuring the logistics to do so or developing a plan in case it’s needed in the future.

At home agents 84

At home agents outsourcing Entertainment Airlines 84

Playvox

SEPTEMBER 2, 2022

Related Article: Work-Life Balance for the At-Home Agent: 7 Ways to Encourage Healthier Habits in a Post-Pandemic Workplace. Keep More Agents On Board. Related Article: 10 Reasons Why You Should Have a Remote Customer Service Strategy. But also try other tactics like gamification — for training or just for fun.

Contact Center 70

Contact Center Management Gamification Surveys 70

Babelforce

MARCH 9, 2022

This means you can provide an uninterrupted service to your customer base, no matter what the pandemic throws at your business. Interestingly, retention for at-home agents is 80% compared with 25% for in-house agents in the US. Provide self-service options. The company has now captured 53.5%

Cloud contact 52

Cloud contact Contact Center Customer Experience Entertainment 52