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This blog post will explore effective strategies to overcome these hurdles and maximize the potential of your virtual customersupport operations. We’ve written tons on top strategies for remote agent productivity. For instance, focusing solely on AHT might lead to rushed customer interactions.
Gamification: Gamification promises to make the workplace more fun by applying game design elements to business processes such as customersupport, and it’s quickly gaining traction. Gartner predicts that over 70% of Global 2000 companies will have incorporated some form of gamification by 2014. Related Posts.
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