CCNG

FEBRUARY 14, 2024

Recently, it became obvious to me that the definition of knowledge management has also evolved—and in a big way. We’ve set up video conferencing rooms to communicate with new agents and others so that while they were on a customer call, one of our special SMEs could help them. We’ve set up buddy systems within agent teams.

Contact Center 195

Contact Center At home agents Coaching Management 195

24-7 InTouch

MAY 1, 2020

Here are a few ways that leading brands are successfully identifying key engagement drivers and increasing retention, tenure, and work quality to retain and engage the best work-at-home agent talent. Another at-home agent driver is the need to feel a part of the community they work within. FLEXIBLE SCHEDULING.

At home agents 52

At home agents Employee engagement Contact Center Technology 52

COPC

MARCH 23, 2020

What sort of an environment do Work-At-Home agents need? It is very important to ensure that the home environment for the agents is conducive to working long shifts. The obvious benefits of Work-At-Home agents are based around flexibility and business continuity. At COPC Inc.

At home agents 52

At home agents Consulting Consulting Government 52

VocalCom

APRIL 14, 2020

According to Marcello Oliveira da Silva, Head of Regional Operations, “Thanks to the capabilities of the Vocalcom platform, we could implement the WAHA (work-at-home agents) model, preserving the health of our customer service agents.

contact center solutions 62

contact center solutions Contact Center At home agents CRM 62

Cisco - Contact Center

SEPTEMBER 3, 2020

Within 3 days, we modified our VPN solution to meet the new requirement that at-home agents connect through VPN using static IP addresses. Some of our agents use hotspots, some agents share an Internet connection in a single home, while others have lower quality Internet connections in their homes.

Contact Center 60

Contact Center Telecommunications Wireless At home agents 60

Sykes

APRIL 29, 2020

This work-from-home “quick fix” addresses business continuity and keeps processes in place, but it doesn’t address the long-term strategies needed for a situation without a definitive end.

Government 52

Government Customer Care Enterprise At home agents 52

Sykes

APRIL 29, 2020

This work-from-home “quick fix” addresses business continuity and keeps processes in place, but it doesn’t address the long-term strategies needed for a situation without a definitive end.

Government 52

Government Customer Care Enterprise At home agents 52