Outsource Consultants
JUNE 6, 2022
While the data certainly seems to indicate that fears of evaporating productivity in an at-home working environment were unfounded, maintaining employee engagement tends to take some effort. So how do you keep your remote contact center agents engaged? Remote Agent Engagement Can Be a Reality.
DMG Consulting
MARCH 2, 2021
Question: Can gamification be used for work-at-home (WAH) agents? Answer: The forced migration of on-site contact center employees to work-at-home agents has renewed interest in employee empowerment tools. The benefits of gamification solutions go far beyond the crucial need to enhance employee engagement.
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Noble Systems
AUGUST 8, 2019
Contact centers have been hiring increasing numbers of work-at-home agents in recent years and it looks like this trend is expected to grow. According to the National Association of Call Centers, over 50% of contact centers in the United States tout that some percentage of their agents are now working from home.
Outsource Consultants
NOVEMBER 17, 2021
LMS software has emerged as a great new way to drive employee engagement for remote and in-office workers alike, giving agents and clients more flexible staffing options to improve utilization and reduce costs.
DMG Consulting
AUGUST 3, 2020
IA can be used to identify customers’ needs and wants, and when these insights are incorporated into the operating systems of business units, can help substantially improve the CX, reduce operating costs and improve employee engagement.
24-7 InTouch
MAY 1, 2020
Companies are often looking for innovative ways to tap into their agents’ drivers and deliver them in an effortless and seamless way. But what about at-home or gig workers? Another at-home agent driver is the need to feel a part of the community they work within. DOWNLOAD VIRTUAL PROGRAM LAUNCH CASE STUDY.
DMG Consulting
APRIL 1, 2021
Interest in workforce planning has picked up over the last few years as companies have looked for ways to improve employee engagement. Using at-home agents makes it easier to address these challenges and is also expected to decrease the “fall-off” rate slightly.
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