At home agents, Employee engagement and Engineering

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At home agents

Employee engagement

Engineering

Workforce Management in 2021: Better than Ever

DMG Consulting

APRIL 1, 2021

Interest in workforce planning has picked up over the last few years as companies have looked for ways to improve employee engagement. Using at-home agents makes it easier to address these challenges and is also expected to decrease the “fall-off” rate slightly.

Management

Management At home agents Contact Center Self service

BPO Outsourcing Trends in 2023: What Should We Expect?

CustomerServ

DECEMBER 16, 2022

Expect BPOs to invest more in employee engagement and amenities. BPOs have a larger recruiting engine and offer more flexibility in site locations, including nearshore/offshore, enabling them to recruit from lower cost, diverse labor markets. Forward-thinking BPOs are investing heavily in digital and social recruiting.

outsourcing

outsourcing Call Center Business Process Outsourcing At home agents

Customer Contact Central

Workforce Management in 2021: Better than Ever

BPO Outsourcing Trends in 2023: What Should We Expect?

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