Outsource Consultants

JUNE 6, 2022

However, after taking the remote work model for a mandated test drive, many employers – including outsource call centers – have embraced the idea as a permanent option. So how do you keep your remote contact center agents engaged? Remote Agent Engagement Can Be a Reality.

Gamification 128

Gamification At home agents Morale Employee engagement 128

Outsource Consultants

NOVEMBER 17, 2021

The topics of these inquiries may have shifted, but the demand for agents to handle them remained largely unchanged. In fact, many industries needed more outsourced agents than ever before. Support – BPOs continue to refine training and agent support, including customer experience as well as employee experience.

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outsourcing Call Center Employee engagement Consulting 119

CustomerServ

DECEMBER 16, 2022

If 2020 and 2021 were years of change, transformation, and tumult in the business process outsourcing (BPO) world, how do we describe 2022 ? Outsourcing costs have been steadily rising in the U.S., BPOs to offer lower pricing for work-at-home vs. in-center because that delta closed rapidly during and post-pandemic. Here we go….

outsourcing 62

outsourcing Call Center Business Process Outsourcing At home agents 62

Xaqt

JUNE 1, 2020

The offshore business process outsourcing industry is likely to be the hardest hit. Even before the global pandemic, Contact Center and Business Process Outsourcers (BPOs) were facing new headwinds and competitive pressures. "I do expect cognitive and robotic automation projects to lead to some job loss. The large cloud providers (ie.

Virtual Agent 52

Virtual Agent outsourcing Call Center Real estate 52