Outsource Consultants

JUNE 6, 2022

While the data certainly seems to indicate that fears of evaporating productivity in an at-home working environment were unfounded, maintaining employee engagement tends to take some effort. So how do you keep your remote contact center agents engaged? A recent study showed that 80 percent of U.S.

Gamification 128

Gamification At home agents Morale Employee engagement 128

Noble Systems

AUGUST 8, 2019

Contact centers have been hiring increasing numbers of work-at-home agents in recent years and it looks like this trend is expected to grow. According to the National Association of Call Centers, over 50% of contact centers in the United States tout that some percentage of their agents are now working from home.

Gamification 65

Gamification At home agents Contact Center contact center workforce 65

24-7 InTouch

MAY 1, 2020

Companies are often looking for innovative ways to tap into their agents’ drivers and deliver them in an effortless and seamless way. But what about at-home or gig workers? Agents who work remotely are able to pick up shorter or split shifts easier than those who have to commute to a contact center. FLEXIBLE SCHEDULING.

At home agents 52

At home agents Employee engagement Contact Center Technology 52

SharpenCX

JULY 23, 2020

But, when you take your call center virtual, you enable your agents to operate in an environment that best suits their personal working styles. When hiring at-home call center agents, your labor pool widens beyond the geographic constraints of an office, so you can find top talent with unique skill sets anywhere.

Contact Center 101

Contact Center Call Center At home agents Education 101

24-7 InTouch

APRIL 3, 2020

Technology: Tech teams must be able to provide support in a virtual environment instead of face-to-face, including the use of screen sharing to show agents how to fix issues as they arise. To secure VPNs for at-home agents, we leverage a two-factor authentication on the VPN via an RSA key. Want to get “intouch”?

At home agents 52

At home agents Contact Center Coaching Morale 52

DMG Consulting

JANUARY 10, 2022

Gamification applications are identifying and rewarding agents for the outstanding job they do while keeping them tuned in to their department and co-workers, whether they work from home or in the office.

Contact Center 77

Contact Center Self service Gamification Enterprise 77

CustomerServ

DECEMBER 16, 2022

Expect BPOs to invest more in employee engagement and amenities. Throughout 2022 and into 2023, more brands are asking their BPOs to move agents back in-center, or at least move to a 60/40 or 70/30 in-center vs. remote hybrid. Many operations have reported that work-at-home has not improved agent retention across the industry.

outsourcing 62

outsourcing Call Center Business Process Outsourcing At home agents 62