Outsource Consultants

JUNE 6, 2022

While the data certainly seems to indicate that fears of evaporating productivity in an at-home working environment were unfounded, maintaining employee engagement tends to take some effort. So how do you keep your remote contact center agents engaged? A recent study showed that 80 percent of U.S.

Gamification 128

Gamification At home agents Morale Employee engagement 128

Noble Systems

AUGUST 8, 2019

Contact centers have been hiring increasing numbers of work-at-home agents in recent years and it looks like this trend is expected to grow. According to the National Association of Call Centers, over 50% of contact centers in the United States tout that some percentage of their agents are now working from home.

Gamification 65

Gamification At home agents Contact Center contact center workforce 65

SharpenCX

JULY 23, 2020

But, when you take your call center virtual, you enable your agents to operate in an environment that best suits their personal working styles. Studies have shown that flexible work arrangements encourage greater productivity. Plus, your entire team benefits from having employees who are driven and engaged in work for the long haul.

Contact Center 101

Contact Center Call Center At home agents Education 101

24-7 InTouch

MAY 1, 2020

Those with traditional workforces have been investing in technology platforms that function as an employee engagement center, helping to drive retention, tenure, and work quality as an alternative to wage increases. DOWNLOAD VIRTUAL PROGRAM LAUNCH CASE STUDY. But what about at-home or gig workers? FLEXIBLE SCHEDULING.

At home agents 52

At home agents Employee engagement Contact Center Technology 52

24-7 InTouch

APRIL 3, 2020

In light of the current situation, not only have we transitioned our on-campus contact center agents to an at-home model, we have also implemented virtual recruiting, orientation, and training to ensure our new WFH agents receive the guidance they need to succeed. DOWNLOAD VIRTUAL PROGRAM LAUNCH CASE STUDY.

At home agents 52

At home agents Contact Center Coaching Morale 52

Callminer

JULY 23, 2019

Providing feedback to agents in your call center is entirely needed to maintain and improve a quality facility. The right encouragement, or even criticism, could dramatically alter agent performance, both for on-site employees and at-home agents. However, knowing how to deliver feedback can be tricky.

Best practices 140

Best practices Feedback Call Center Coaching 140