At home agents Enterprise Gamification 
DMG Consulting
MARCH 2, 2021
Question: Can gamification be used for work-at-home (WAH) agents? Answer: The forced migration of on-site contact center employees to work-at-home agents has renewed interest in employee empowerment tools. The benefits of gamification solutions go far beyond the crucial need to enhance employee engagement.
DMG Consulting
JANUARY 29, 2021
Mobility features provide agents with 24/7 access to schedules and self-service capabilities, making it easy for them to view their schedule; sync work schedules with personal online calendars; request time off; view, initiate or accept shift trades; and make or request other schedule modifications (e.g.,
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DMG Consulting
DECEMBER 7, 2020
It looks to the future and provides best practices for post-pandemic disaster recovery/business continuity (DR/BC) planning, as well as for the management of work-at-home agents. Among the lessons learned from the pandemic is that the work-at-home business model is here to stay.
DMG Consulting
JANUARY 10, 2022
Organizations that want to realize the benefits of the digital channels and self-service solutions that their customers increasingly prefer need to enhance both the customer and agent experience. It’s time for many of these WFO/WEM applications to become standard employee productivity and engagement tools.
Insite Managed Solutions
MAY 23, 2013
Gamification: Gamification promises to make the workplace more fun by applying game design elements to business processes such as customer support, and it’s quickly gaining traction. Gartner predicts that over 70% of Global 2000 companies will have incorporated some form of gamification by 2014. Related Posts. Jenine Kent.
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