At home agents Entertainment Interactive Voice Response 
Outsource Consultants
MARCH 16, 2020
Non-critical travel has become a rarity, although its need was already shrinking due to rampant cancellations of business and entertainment events. Many companies have already instituted work from home policies, and those that haven’t are either configuring the logistics to do so or developing a plan in case it’s needed in the future.
Babelforce
MARCH 9, 2022
Interestingly, retention for at-home agents is 80% compared with 25% for in-house agents in the US. We’ve all been there — you spend more time than you should searching for the right customer service number, dial in to the call center, and then listen carefully to an IVR. Provide self-service options.
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