Outsource Consultants

JUNE 6, 2022

For a heightened level of communication, video conferencing is a staple of any remote working environment. In addition to providing the ability to see and hear each other, video conferencing also offers screen-sharing capabilities that allow users to walk through digital processes, review training materials, or collaborate in real-time.

Gamification 128

Gamification At home agents Morale Employee engagement 128

Talkdesk

MAY 12, 2020

Customer expectations for service are rapidly evolving, so training a team of at-home agents to align with these expectations can bring tangible benefits to any company. Say “Hi” to the team Kick off training with a video introduction from the call center managing director, department heads and agent supervisors.

Contact Center 119

Contact Center Schedule adherence At home agents Scripts 119

Noble Systems

AUGUST 8, 2019

Contact centers have been hiring increasing numbers of work-at-home agents in recent years and it looks like this trend is expected to grow. According to the National Association of Call Centers, over 50% of contact centers in the United States tout that some percentage of their agents are now working from home.

Gamification 65

Gamification At home agents Contact Center contact center workforce 65

Tethr

MARCH 3, 2020

Tethr’s technology works to combine what’s going on in real time with historical data for context to lead your agent to the best practices. Create a training protocol with information that addresses things all at-home agents need. Nail down at-home agent policies and guidelines. Offer consistent feedback.

Call Center 80

Call Center At home agents Management contact center workforce 80

Tethr

JULY 22, 2020

When coaching a remote team, leaders must learn to help their agents maximize their performance by giving them the skills they need to become stronger learners. Just because at-home agents lack opportunities for in-person feedback doesn’t mean they aren’t entitled to efficient and effective coaching.

Coaching 77

Coaching Call Center At home agents Best practices 77

Outsource Consultants

JANUARY 13, 2025

Interactive e-learning platforms that combine video tutorials, quizzes, and simulations allow agents to learn at their own pace while mastering key concepts. Live video sessions enhance training with role-playing exercises and Q&A opportunities. Structure your mentorship program with clear goals and regular check-ins.

Call Center 67

Call Center Management Gamification call center software 67

Skybridge

APRIL 13, 2020

They need to be secure enough to ask for feedback from their teams and make adjustments as needed in order to nurture strong virtual relationships with their at-home agents. You’ll likely discover that certain channels – from phone to video to chat or file sharing – work better for different circumstances and people.

Coaching 52

Coaching Customer Care At home agents Call Center 52